Privacy Policy
At Elite Physio & Rehab, we are committed to protecting and safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a booking, or receive our physiotherapy services.
Information We Collect
We may collect and process the following information:
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Personal identification information, such as your name, phone number, email address, date of birth, and address.
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Appointment and booking information.
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Health-related information relevant to the provision of physiotherapy services.
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Payment and billing information.
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Communications between you and our team, including enquiries, appointment requests, and feedback.
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Technical information collected through our website, including IP addresses, browser type, device information, and website usage data.
How We Use Your Information
Your information may be used for the following purposes:
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To schedule, manage, and provide physiotherapy services.
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To communicate with you regarding appointments, treatments, and enquiries.
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To process payments and maintain accounting records.
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To improve our services and website experience.
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To comply with legal, regulatory, or professional obligations.
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To send service-related notifications and updates.
Health Information
Any medical or health-related information provided by you will be treated with strict confidentiality and will only be used for assessment, treatment planning, and the delivery of physiotherapy services.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or loss. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Disclosure of Information
We do not sell, rent, or trade your personal information to third parties.
We may disclose your information only when:
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Required by law or regulatory authorities.
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Necessary to protect the rights, safety, or property of the Company, our staff, or other individuals.
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Necessary to engage service providers who support our business operations, including booking systems, payment processors, and IT service providers.
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You have provided your consent for such disclosure.
Data Retention
We retain personal and treatment-related records for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality. You may modify your browser settings to disable cookies; however, certain website features may not function properly as a result.
Your Rights
Subject to applicable laws, you may have the right to:
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Request access to the personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request withdrawal of consent where applicable.
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Request deletion of personal information where legally permissible.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.
Changes to This Privacy Policy
We reserve the right to amend or update this Privacy Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication.
Final Disclaimer
The Company reserves the sole and absolute right to interpret, amend, or update this Privacy Policy at any time. The Company's decision regarding the collection, use, retention, and disclosure of personal information shall be final, subject to applicable laws and regulations.